At 31West, We Invest In The Latest & Best In Class Call Center Infrastructure With 100% Redundancy. Our Systems Deliver 100% Uptime. We Have A Mix Of Cloud-Hosted & On-Premise System Which Are Secure & Fast.

IT & Telecom Infrastructure

• ✓Latest laptops, Servers, Networking equipment
• ✓Private data center
• ✓100% power back up
• ✓24/7 in-house support team & established escalation process.
• ✓Monitoring & failure notification via phone, e-mail, and SMS.
• ✓Adequate inventory of spares to ensure minimum downtime.
• ✓Leased Internet Connectivity from multiple ISPs.
• ✓Telephone lines from multiple telecom providers.
• ✓Telecom infrastructure is a mix of Fixed Wired & Wireless
• ✓Constant review of rapidly changing technology resources.

Physical Security

• ✓CCTV Cameras for 24/7 monitoring & recording
• ✓Premises are guarded 24×7 by a security team
• ✓Fire alarms, smoke detectors etc.

Network Security

• ✓Firewall & Intrusion Detection Systems.
• ✓Secured V-LAN for Separate Clients
• ✓VPN for remote access to senior personnel & clients.
• ✓Antivirus and Anti-Spy protection
• ✓Constant review of security policy.
• ✓Complete security of all kinds of data.
• ✓Daily backup and offsite storage at different secure locations