Integrating ACD And CRM: 5 Proven Benefits
Designed to manage the flow of incoming calls and outgoing interactions, modern call center systems integrate an ACD & CRM in a single solution.
16-09-2022
A Lowdown On Call Centers In India
As a leading call centers in India, we can handle a vast range of services. Our state of art infrastructure & 14 years of experience stands firm behind us.
15-12-2022
How To Make Sure Your Call Center Project Succeeds
If it will make a tangible impact on your department, your company, and your customers. then define the scope of the call center project.
17-01-2026
Net Promoter Score (NPS) - The Only KPI That Matters
Net Promoter Score (NPS) is a key performance indicator (KPI) that is focused on measuring customer loyalty. It' an alternative to customer satisfaction surveys that are seen as rather time consuming & commercially less meaningful.
August 4, 2026
Slumdog Millionaire And Call Centers In India
Slumdog Millionaire has sparked a row from many who believe that the film is offensive and tries to sell Indian poverty to gain international recognition.
September 7, 2024
Recession Job Cuts And The Call Centers
For some, it is a time of great vindication, especially those who have blamed the Indian call center for the job cuts in America.
April 7, 2024
Medical Call Centers In India
Established names in the healthcare industry in US and UK have established their medical call centers in India to serve their patients better.
January 8, 2023
Offshore Call Center Saves Money And Time
Offshore call center saves money and time. The best and the most cost effective offshore call centers all over the world are in India.
26-06-2026
Reducing Cyber Crime In Your Inbound Call Center: 5 Best Practices
Cyber crime is on the rise.since no system is fail-safe, you must take threats seriously. With enough money, motive, hackers can breech any security system.
17-03-2026
Retention: Comcast & Sky Redefine Customer Service
Little attention is paid to the value of customer retention via quality customer service. Support reps are forced to focus on sales & not on customer needs.
25-03-2026
How To Set Up An After Hours Support For Your IT Development Business
Learn how to efficiently set up an after hours support for your IT development business. Improve customer support, ensure 24/7 service availability, and enhance client satisfaction with our step-by-step guide.
26-06-2026
SMB’s Need an Effective Strategy for Their Call Centers
Effective strategy for inbound calls is to create different levels of service,customer calls will be handled immediately, a medium level after normal hours.
18-03-2026