Why Logistics and Transportation Companies Need Live Customer Support
In the logistics & transport, the 24-hour on-call service is pivotal for managing orders, increasing operational efficiency & revenue.
22-03-2026
Managing Multiple Relationships: Best Practices
Think managing one vendor relationship is tough? If you’re managing multiple relationships, you know what a challenge it is. Some secrets we share here.
25-08-2023
Net Promoter Score (NPS) - The Only KPI That Matters
Net Promoter Score (NPS) is a key performance indicator (KPI) that is focused on measuring customer loyalty. It' an alternative to customer satisfaction surveys that are seen as rather time consuming & commercially less meaningful.
August 4, 2026
Proven Methods to Reduce Ticket Escalation from Tier 1 to Tier 2
Learn proven ways to reduce Tier 1 to Tier 2 ticket escalations, improve first-contact resolution, and boost support efficiency.
29-07-2026
Ready-Made CRM vs. Custom-Built: Which To Choose?
Discover the pros and cons of Ready-Made CRM vs. Custom-Built solutions. Learn which option suits your business needs best. Find out everything about Ready-Made CRM advantages today!
October 7, 2024
Retention: Comcast & Sky Redefine Customer Service
Little attention is paid to the value of customer retention via quality customer service. Support reps are forced to focus on sales & not on customer needs.
25-03-2026
Salesforce Service Cloud: The Ultimate Guide
Discover the comprehensive guide to Salesforce Service Cloud, detailing its features, benefits, and best practices for enhancing customer service and support.
23-03-2026
Effective Strategies For Improving E-commerce Customer Service
Discover effective strategies for improving e-commerce customer service and increasing sales. Learn how to enhance the shopping experience, build trust with customers, and drive repeat business.
19-03-2026
SysAid vs ManageEngine Compared [Updated 2026]
SysAid vs ManageEngine comparison - to help you choose the right ITSM for faster tickets, better self-service, and stronger IT support [Updated 2026]
28-04-2026
Building Strong Training Programs for Tier 2 Support Teams
Learn how to build effective Tier 2 support training programs that improve technical expertise, faster issue resolution, and customer satisfaction
29-07-2026
Technology MNC Utilize Customer Experience Strategies
customer experience strategy explains the importance of intelligence gathering and how a one size fits all approach to marketing is no longer viable.
17-03-2026
The Power of Social Media Customer Service: Are You Doing Enough?
Social Media Customer Service is a strategy that wasn’t pushed by the companies but by the consumers. 86% of Fortune 500 companies are super active on Social Media. We take a look at this new disruption in the world of customer service and try to understand what has led to such an upsurge of this trend.
24-03-2026