Call Center Contracting - The Obvious Choice
Call Center contracting means that you allow an outside company to handle some of your back end business processes while you handle the front-end.
31-07-2023
Call Scripts: How it Impacts Customer Success
Call scripts aren’t dialogues, but the tools to enhance customer interaction. Partner with our customer support agency for better results.
24-03-2026
Case Study – How 31West Helped Turnaround A Healthcare Technology Company
Case study: How our star team helped turnaround an aggressively growing healthcare technology company. Within 90 days, all SLAs & KPIs were within acceptable limits.
25-04-2026
Companies Blinded by the Stats
Some companies are so engrossed with the numbers that they blinded by the stats. When shopping for vendors make sure you understand what the numbers mean.
April 7, 2024
5 Challenges SMBs Face When Contracting Help Desk
Savvy managers turn to Contracting Help Desk to enjoy the benefits that are hard to ignore. When done correctly, contracting can make you a market leader.
December 9, 2023
15 Surprising Companies That Offshore Technical Support
More important, they spotlighted offshore technical support as a legitimate business tool—a tool that can help you survive and thrive.
30-01-2026
Contracting vs. Shared Services: Which Is Right For You?
Contracted or shared services. It’s a hard choice — one that depends on your unique situation. So choosing poorly is not an option.
31-07-2023
Customer Service Management - Best Practices
Call center agents are seen as the “voice” of the business. Great customer service management is not only about the customer
July 7, 2023
Decision Making Changes can Positively Impact Tech Support
Changing the way the company handles the decision-making process can positively impact tech support for the small business.
July 7, 2023
Email Support Outsourcing To India
Email support outsourcing services helps answer customer-queries promptly, improves customer relationships and enhances product loyalty.
25-08-2023
Facebook Messenger for Businesses: What's in it for you?
The way corporate and customer relationships are handled has changed, and it looks like Facebook Messenger is about to outline the next wave of change.
25-08-2023
Fortune 500 Companies that use Social Media for Customer Service
Ever imagined the impact social media can have on customer service? Fortune 500 Companies like Starbucks, Coca Cola, Intel, Nike and Walt Disney have successfully used Social Media for building customer service initiatives. Checkout some impressive stats.
18-03-2026