Active Directory
Manage complete user life-cycle. Create user profiles in Active Directory. Assign departments, configure permissions & policies. Termination & assignments.
Top IT help desk outsourcing services in New York City, New York.. We help you reduce cost & deliver faster resolution for Tier-1 or L1 issues. No contracts.
Outsourced IT Help Desk Services in New York City, New York
31West is a trusted provider of outsourced IT help desk services in New York City, New York. We help you reduce cost and deliver faster resolution for all L1 or Tier-1 issues. Our 23 years of domain experience along with low cost & flexible coverage are a big plus for your business.
We provide comprehensive Tier-1 & Tier-2 IT support designed to resolve user tickets swiftly, streamline provisioning, and ensure continuous technical uptime for your operations.
Top Brands We Serve
Issues Covered Under Tier-1 IT Help Desk Support
Issues covered under L-1 or Tier-1 support:
- Filter L1 IT Help Desk Issues
- Fix L1 IT Help Desk Issues
- User Life-cycle Management
- Microsoft Active Directory Management
- Office 365 User Management
- G-Suite User Management
- Manage Access Rights & Permissions
- Manage Distribution Lists
- Endpoint Management
- User management – VPN, O365, AD, G-Suite
- Manage Spam Filtering Requests
- Remote Troubleshooting Of Peripherals
- Fixing Computer Issues Like Slow Browsing, Cache Clearing etc
- Updating OS & Drivers
- Basic O365 Issues
- Basic Outlook Issues
- MFA Setup
- Call On-duty Technicians For P1 Issues
- Gather Information For Level 2 or Level 3 Support
Reduce IT Help Desk Support Cost
IT Help Desk Service For All Businesses in New York City, New York
- IT Help Desk for Small & Mid-Size Businesses
- IT Help Desk for Healthcare Industry
- IT Help Desk for Hospitality Industry
- IT Help Desk for MSPs
- IT Help Desk for Technology Companies
- IT Help Desk for Logistics Companies
- IT Help Desk for Travel Companies
Omni-Channel IT Support In New York City, New York
Tickets
Remote
Live Chats
Phone Calls
Emails
Notification Alerts
IT Help Desk Services For Companies Of All Sizes In New York City
Managed Microsoft 365
Support for applications & license management. Grant or revoke permissions, integrate applications & manage security compliances. 24/7 User support.
Network Support (NOC)
We offer 24/7 NOC monitoring & resolution services. We can operate independently or augment your in-house team to deliver high availability & quick resolution to netword issues.
IT Help Desk Services
Tier 1 & tier 2 support for Computers, Mobiles, Printers, Routers, etc. From logging tickets to resolving them, all via your current applications. We manage it all in-sync with your team.
Managed IT Service Desk
Help users by logging a ticket, identifying issues & resolving them. Escalate tier-2 & tier-3 issues with diagnostic data. Monitor issues from start to resolution.
Incident Management
Our ITIL certified engineers ensure prompt & timely logging, follow-up & resolution of issues. SLA compliant, process driven & scalable services available 24/7/365.
Go Live in 1 Week
Your Benefits When Outsourcing IT Help Desk To 31West
When you outsource IT help desk services to 31West, one of the trusted companies in the US, you benefit from our deep industry knowledge and support expertise. We take pride in our team’s capabilities and dedication.
Significant Savings
Up to 50% lower cost of IT help desk support when compared to in-house teams in New York City.
No Contracts
No forced, time bound contracts. Discontinue any time with a 1-month notice.
23 Years of Trust
Since 2002, we have been helping small & mid-sized businesses in New York with their IT help desk support.
Custom, Flexible Plans
From 8/5 to 24/7, we can offer custom plans to help your business grow in New York.
Go-Live in 1 Week
We can help you go live in 5-7 business days. Experienced & ready engineers.
100% White-Label
We work behind the scene. All tickets, calls and chats are answered under your brand’s name.
BYOT
We work on your business applications & IT tools. No integration headaches.
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost.
Quick Resolution
We resolve support requests quickly and ensure no tickets are left pending before EOD.
Experienced Team
All our support engineers carry 2-4 years of IT help desk experience.
SLA Driven Services
Our services are governed by your client’s SLA. We ensure your SLA is never breached.
No Leaves or Holidays
We deploy backup agents during PTO so that your services are never down.
Key Feature
Eliminating the requirement for in-house infrastructure, pay, training, and benefits for full-time staff helps outsourcing IT help desk services drastically save expenses.
Fixed IT costs can be turned into variable expenses by businesses, therefore enabling them to pay just for the used services. Using the knowledge of an outsourced supplier helps companies save significant hardware, software, and office space capital expenses. By providing consistent pricing policies and lower unanticipated IT costs, outsourcing also helps reduce spending.
By better allocating their financial resources, companies may engage in essential company expansion instead of IT expenses, hence enhancing operational efficiency and profitability.
Flexible Coverage Options
IT Help Desk Outsourcing Company in New York City, New York with Flexible Plans
Tailor your support schedule to match your customer demands with transparent, scalable hours.
- 8
8-Hour Coverage
- 8 hours/day, Mon to Fri
- 8 hours/day, Mon to Sun
- 12
12-Hour Extended
- 12 hours/day, Mon to Fri
- 12 hours/day, Mon to Sun
- 24
24/7 Full Operations
- 24 hours/day, Mon to Fri
- 24 hours/day, Mon to Sun
- AH
After-Hours & Weekends
- After-Hours Mon to Fri
- 24 Hours on Sat & Sun
IT Help Desk Pricing in New York
The cost of outsourcing IT help desk services in New York depends on a number of factors like the number of tickets, nature of support, your IT setup, geographic locations, and the number of users you have.
Primarily there are 3 pricing models:
- Cost per ticket
- Cost per user or endpoint
- Fixed monthly fee per engineer
It’s worth noting that for a small-sized organization, <100 employees, the former 2 plans are an ideal fit. But for a larger organization, a fixed monthly fee is cost-efficient & simpler to manage. You are also saved from the hassles of unpredictable monthly billing.
As one of the leading outsourced IT help desk company, we offer a simple and flat monthly pricing structure with a fixed monthly fee per engineer. No complex plans, no over-usage fees, no hidden charges, and no surprises! Your monthly bill is consistent. A fixed monthly fee also helps you better manage your IT budget. Our team works like an extension of your internal IT team.
Our outsourced IT help desk cost is dependent on the following factors:
- Service Coverage Hour: 8 hours/day, 12 hours/day, 24 hours/day
- Service Coverage Days: Mon-Fri, Mon-Sat, Mon-Sun
- Support Channels: Email & Tickets, Email & Tickets + Phone Calls
- Nature of Support: Tier 1, Tier 2
Our tier-1 IT help desk support pricing starts from $1999 /FTE /Month. This is much cheaper than the cost per ticket or endpoint. We also offer attractive discounts based on your monthly billing.
Reduce IT Help Desk Support Cost
Tools We Have Used For Outsourced IT Help Desk Services
We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your tools and we’re good to go. Some popular applications we’ve worked with are:
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Remote IT Help Desk Support Services with Guaranteed SLA
All our managed IT help desk services are backed by an SLA to meet your internal quality standards and client contracts.
Under 5 Rings
Phone Response Time
Under 15 Mins
Email Response Time
Under 60 Secs
Chat Response Time
Under 5 Mins
Notification Response Time
Tailored Domain Expertise
Industries We Serve In New York City, New York
Providing specialized, compliance-driven IT help desk operations across diverse market verticals.
Reduce IT Help Desk Support Cost
Got Questions?
Frequently Asked Questions - FAQs
Find clear answers to common questions about our IT help desk services in New York City, New York.
What are your hours of operation for IT support services?
We operate 24/7 (24 hours a day, 7 days a week), including all US holidays. We offer flexible plans to our clients, depending on their business dynamics.
Can you provide references from current or past clients who have used your IT help desk services?
Certainly, we are happy to share contact details of our clients.
How much does an outsourced IT help desk cost?
An outsourced IT help desk cost depends on the nature of the support & the complexity involved. Our L1 or Tier-1 IT help desk costs $1999 /FTE /Month. This is a fixed monthly price with no limit on the number of tickets resolved.
How do you ensure the security of our IT systems and data?
We do not share your login credentials with our support team.
We encourage our clients to implement 2FA / MFA.
We also request for restricted IP access.
What are the benefits of Outsourcing IT Help Desk Services?
Here is a list of the benefits of outsourcing your MSP help desk to a skilled and reputed vendor:
24/7 coverage
Professional expertise and reliability
Savings and predictable billing
Reduced vulnerabilities, risks & downtime
Significant reduction of management headaches
Increased focus on revenue-generating functions
What to expect from your IT service desk partner?
A successful engagement will offer the following benefits to your business:
Cost reduction for the IT department
Wider service coverage without overhead
Fewer people management issues
Redundancy and higher service uptime
Better quality of service
More free time to focus on your products & growth
Still have questions about our services?
In New York City, New York Call 877-262-5030 or request a custom quote.